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Privacy Policy

Supporting Every Student to Reach Their Best.

We make learning accessible, enjoyable, and effective for everyone. Whether catching up or pushing ahead, we’re here to guide every step.

Privacy Policy

Last Updated: [insert date]

1. Introduction

Welcome to AA Tutoring. We are a tutoring service providing lessons mainly online, with the option of onsite sessions where tutors and families agree on a suitable location (such as a student’s home, a tutor’s home, or an educational setting).

We do not operate from a central office, and we have no physical walk-in premises. This Privacy Policy explains how we collect, use, and protect your personal information, and outlines your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

2. Who We Are & How to Contact Us

Controller: AA Tutoring

Contact Email: info@aatutoring.co.uk

If you have any questions about this policy or how your data is handled, please contact us by email.

3. What Information We Collect

We collect and process the following categories of personal data:

  • Booking details: your name, email address, and phone number, so we can confirm and manage lessons.
  • Payment information: handled securely by our payment provider (Stripe). We do not store or have access to your card details.
  • Lesson information: subjects booked, dates, times, tutor assigned.
  • Location information (for onsite sessions): addresses of students, tutors, or host institutions where lessons are to be delivered.
  • Communication history: emails or messages exchanged regarding your tuition.
  • Website usage data: such as cookies, IP address, and analytics information to help improve our website.

4. How We Use Your Information

  • Arrange, confirm, and deliver online or onsite tutoring sessions.
  • Process payments securely.
  • Communicate with you about bookings, cancellations, and reminders.
  • Improve our services and website experience.
  • Send important updates or marketing messages (if you have opted in).
  • Performance of a contract: delivering the tutoring services you book.
  • Legal obligations: keeping financial and transaction records.
  • Legitimate interests: improving our website and services, ensuring smooth communication.
  • Consent: where you sign up to receive marketing or optional updates.

6. Who We Share Your Information With

We only share data with trusted third parties necessary to deliver our services:

  • Stripe – to process payments securely.
  • Booking system providers (e.g. WordPress / Amelia plugin) – to manage your bookings.
  • Analytics providers (e.g. Google Analytics) – to monitor site usage and performance.
  • Tutors – receive limited information (such as your name, contact details, and lesson address if onsite) so they can deliver the lesson.

We do not sell your personal data to third parties.

7. Onsite Learning & Locations

  • Lessons may take place at your home, a tutor’s home, or an external educational setting.
  • We only use address information for scheduling and lesson delivery.
  • Tutors are expected to keep this information confidential and secure.
  • Where lessons occur in external venues (e.g. schools), those institutions may have their own privacy policies which are separate from ours.

8. Data Retention

  • Booking and contact details: kept for as long as you are an active client, and up to 6 years afterwards to meet financial and legal obligations.
  • Payment records: retained in line with accounting requirements (up to 6 years).
  • Analytics and website cookies: kept in line with industry standards or until you clear them from your device.

9. Your Rights

  • To request access to your personal data.
  • To correct or update information we hold about you.
  • To request deletion of your data where it is no longer required.
  • To restrict or object to certain types of processing.
  • To withdraw consent for marketing at any time.
  • To lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

10. Security of Your Data

  • Secure hosting and SSL encryption on our website.
  • Strong passwords and restricted access for our systems.
  • No physical storage of records (all information is digital).

Our website may contain links to external sites (such as resources or partner institutions). We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this policy occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page with a new “Last Updated” date.